Coverage map
List databases, uploaded files, configuration and provider-held settings. Identify what can be rebuilt and what would be permanently lost without a copy.
Backup & recovery
Backups that are checked against recovery.
Backup and recovery planning for application data, configuration and files. Start with what must be restored, then test whether the copies can support that outcome.
Begin with the service you need to restore.
A completed backup job says that files were written somewhere; it does not say that the right database, application configuration and credentials can be put back together. We ask which business task must resume, what data loss is acceptable and who can authorize recovery. This service fits systems that have unclear coverage, untested copies or a recovery procedure known only to the person who built them.
Make a copy usable away from its original host.
The design depends on the workload, location and retention decision. Work can cover:
Protected storage
Choose access, encryption, off-host location and retention that fit the agreed recovery need and operating cost. Restrict deletion authority separately from routine writes.
Restore exercise
Recover a representative service into an isolated environment, check usable data and record the gaps before the old host is removed.
Explore Restore exerciseRetention is a policy with costs and consequences.
Keeping too few versions may leave no clean point before corruption; keeping everything indefinitely can be expensive and conflict with retention duties. The owner approves the period, deletion authority and recovery priority. A backup does not prevent a live interruption or substitute for a redundant production design. Recovery time depends on data size, provider access and the state of connected services, so it must be tested rather than advertised as a promise.
Test the unpleasant conditions deliberately.
A realistic exercise assumes the primary host or an account is unavailable. We verify access to the copy, integrity of data, configuration dependencies and the route to restart an important customer task. If a restore needs a secret, DNS change or provider approval, that dependency belongs in the runbook. The exercise can reveal that an application is running but still cannot complete the business workflow.
Give recovery an owner before an incident.
The handover states where copies reside, who can initiate restoration, how access is obtained and how a completed restore is checked. It records the last tested state and known limitations without exposing credentials in the document. Maintenance includes watching failed jobs and revisiting coverage after application changes. The next test is scheduled according to the agreed risk, not assumed from a green status light.
Some of the teams we have worked with.
Across talent, fitness, mobility, payments and local commerce.RandstadClassPassVeezuRushpaySupport Black Owned
Questions before we start.
Do we need an off-host backup if our provider offers snapshots?
Provider snapshots may be useful, but coverage and access should be checked against loss of the original account or host. The answer depends on whether the copy is independent enough for the recovery you need.
How do we know a backup can be restored?
Restore it to an isolated environment and complete an important application task with the recovered data. File presence or job success alone is not a sufficient test.
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Server management
Server management for existing infrastructure. Establish a baseline, reduce operational blind spots and make routine changes easier to control.
Explore Server managementGuideWhat a server management agreement covers
A server management agreement should identify the systems covered, the maintenance work, response coverage and recovery responsibilities. Anything left implicit is likely to become difficult during an incident.
Explore What a server management agreement coversService hubManaged hosting & infrastructure
Managed hosting, server management, migrations and recovery work for the applications your business depends on. Make ownership and limitations clear from the start.
Explore Managed hosting & infrastructureA DIRECT CONVERSATION
Bring us the problem. We’ll work through the next step.
Share what exists today and what you want to change. We can discuss the scope, dependencies and a practical way forward.